FAQ

Should you need any other information, please feel free to contact us by phone at 416-292-6008
or e-mail our sales department. Our sales representatives would be delighted to receive your call.

1. How do I get product and price information?
You can fill out the Order swatch card form or contact our sales department directly for more detailed information. Swatch cards are provided free of charge.
2. How do I place an order?
To reduce the possibility of clerical error, we highly recommend that you place an order by sending us a copy of your purchase order via fax (416-292-0129), or e-mail.Please clearly indicate your company name, purchase item/quantity, your sales representative, shipping address, required date, shipping method (pick up or by your preferred courier which you have an account with), and courier account number (if required). All these details are important for your order to be processed quickly and correctly.
3. Is there a minimum order or cutting change?
There is no minimum order quantity required, but a 10% allowance (more or less) will make it easier for us to assemble your order. However, if you require the exact quantity you ordered, a cutting charge of CAD$5.00 per cut applies when cutting occurs.
4. What is the payment policy?
For new customers, payment can only be COD (VISA/American Express/Cash upon Delivery). But we take into account every client's needs and we are flexible. When you supply us with detailed company information by filling out the Credit application form, our accounting department will conduct a credit check. Once your account is opened, your payment terms and credit limits will be reviewed, and a corresponding letter of confirmation will be sent out to you once we finish the review. For any overdue account, 2% monthly interest applies.
5. What is the shipping policy?
Our shipping department will inform customers when orders are ready. We will not arrange courier service unless requested by the customer. Please kindly note that since we do not have an account with any courier, shipping arranged without an account number will have freight charges marked by "PRE-PAID" on the invoice, and this charge will not be the same rate as on your account. There is a set cut-off time for certain couriers, please check with our shipping department for more details.
6. What is the return and exchange policy?
To help us quickly address your concerns, please don't mix different regarding the fabric, please notify us before cutting and the notice must be given to us within 7 days after the shipment is accepted by the buyer. We accept returns hassle-free if the following conditions are met:
  • Goods must be uncut and be in original condition with complete packaging and label.
  • Your packing slip is enclosed with a note telling us the reason for the return. Your sales representative is notified before you ship out the product. Transportation charges on any fabric return or exchange must be bome by buyer.
  • After we receive the returned goods, a thorough check will be undergone by our warehouse, if the above conditions are met, we will credit your credit card or issue a credit note in your account according to the set payment terms.